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Privacy Policy Berkeyexpert.co.uk

About our privacy policy

Berkeyexpert.co.uk cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our service with care. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Berkeyexpert.co.uk. The starting date for the validity of this privacy policy is May 29, 2018. With the publication of a new version, the validity of all previous versions expires. his Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About the dataprocessing

Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are visible.

Web forms: On our website you will find a number of web forms where we ask you to enter personal data, such as your (company) name, address, e-mail address, web address and (mobile) phone number. We only use this information for the purpose for which you provided it.

Transactional e-mails: If you place an order in our webshop, you will receive a number of e-mails concerning the status of your order.

Client management and invoicing: Our customer data is stored in the CRM of our web shop software (Exact Online) and is then only used for administrative purposes.

E-mail: We use MailChimp's servers for our e-mail services. All e-mail traffic is confidential and not visible to the processor. We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that make it clear whether e-mails are opened and read. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties.

Web hosting and database: Berkeyexpert uses the services of CloudVPS to host the website. CloudVPS processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. CloudVPS has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. CloudVPS is ISO 27001: 2013 certified, which means that their processes and procedures in the area of ​​information security are in excellent order and they also have a tight policy to ensure this in the future. Byte is obliged to observe secrecy on the basis of the agreement.

Our webshop has been developed with software from Geniaal Internet and Aquive Media. Personal data that you make available to us for the benefit of our services will be shared with this party. Geniaal Internet and Aquive Media have access to your data to provide us (technical) support, they will never use your data for any other purpose. On the basis of the agreement we have concluded with them, Geniaal Internet and Aquive Media are obliged to take appropriate security measures. Geniaal Internet and Aquive Media uses cookies to gather technical information regarding your use of the software, no personal data is collected and / or stored.

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask your permission for this explicitly. In special cases we ask for a copy of your ID card. This is only necessary when it concerns cash payments from € 15.00.00. In the case of cash payments of goods above € 15,000, we also have to do a client investigation. We only use this information for the benefit of our services.

Magento: Our webshop was developed with software from Magento. Personal data that you make available to us for the benefit of our services will be shared with this party. Magento has access to your data to provide us (technical) support, they will never use your data for any other purpose. Magento is required to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy and secure data storage. Magento reserves the right to share collected data within its own group and with affiliated partners in order to further improve the service. Magento takes into account the applicable statutory retention periods for (personal) data.

Google Analytics: Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (Adwords) and other Google services and products.

Mollie: We use the platform of Mollie to handle a (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than on the ground

Reviews Feedback Company: We collect reviews through the Feedback Company platform. If you leave a review via Feedback Company you are obliged to provide your name, place of residence and e-mail address. Feedback Company will share this information with us so that we can link the review to your order. Feedback Company also publishes your name and place of residence on its own website. In some cases, Feedback Company may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address and information regarding your order with Feedback Company. They only use this information for the purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to use third parties for the provision of services, for this we have given permission to Feedback Company. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which Feedback Company engages third parties.

Shipping and logistics PostNL, DPD and GLS: If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL, DPD and GLS to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL, DPD and GLS. PostNL, DPD and GLS only use this information for the purpose of executing the agreement. In the event that PostNL, DPD and GLS enable subcontractors, PostNL, DPD and GLS will also make your data available to these parties.

Invoicing and accounting: We use the services of Exact Online, Dealer4Dealer and Flow Accountants to keep track of our administration and accounting. We share your name, address and residence details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored in a protected fashion. Exact Online, Dealer4Dealer and Flow Accountants are obliged to observe secrecy and will treat your data confidentially. Exact Online, Dealer4Dealer and Flow Accountants do not use your personal data for purposes other than those described above.

Automatically collected data: Data that is automatically collected by our website is processed with the aim of further improving our services. This information (e.g. your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigations: Berkeyexpert.co.uk can be required on the basis of a legal obligation to share your information in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but will oppose it within the possibilities that the law offers us.

Retention periods: We keep your data as long as you have an account with us. This means that we keep your customer profile until you indicate that you no longer wish to use our services or if you delete your account. If you indicate this to us, we will also consider this as a request to be forgotten. We also keep the information about your purchase in order to answer any questions about the warranty or other questions or complaints about the product.

Your rights

On the basis of applicable Dutch and European legislation, you have certain rights with regard to the personal data that is processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent abuse, we will send copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, and in the case of a request to be forgotten we administer anonymous data. You will receive all copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection: You always have the right to inspect the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, under the mention of the category under which we have stored this data, to the e-mail address known to us.

Rectification right: You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you rectified. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

Right to restriction of processing: You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right of transferability: You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you, by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies of all information about you that we have processed as directed by other processors or third parties on the e-mail address known to us. In all likelihood, Berkeyexpert.co.uk can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights: In certain cases you have the right to object to the processing of your personal data by or on behalf of Berkeyexpert.co.uk. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies of data that we process or have made available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision making or profiling. Berkeyexpert.co.uk does not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics: Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. We may be obliged to provide access to these data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Visual Website Optimizer: Visual Website Optimizer helps us optimize our website. We also use this service to keep track and get reports on how visitors use the website. We may be obliged to provide access to these data on the basis of applicable laws and regulations. We do not allow Visual Website Optimizer to use the obtained analytics information for other services.

Hotjar: Hotjar helps us analyze our website. We also use this service to keep track and get reports on how visitors use the website. We may be obliged to provide access to these data on the basis of applicable laws and regulations. We have not allowed Hotjar to use the obtained analytics information for other services.

We use functional and analytical cookies. The functional cookies are necessary for the proper functioning of the website. For example, they ensure that the information you want is displayed quickly and correctly every time you visit our website. No authorization is required for placing functional cookies. We use the analytical cookies to analyze how often our website is used. If the analytical cookies do not have a major impact on your privacy, permission is not required. The following websites place cookies for the following reasons:

Google AdWords (tracking cookie): Measures how you use the website and how you found us. We use this knowledge to improve our AdWords campaigns.

Microsoft (Bing Ads) (marketing cookie): This cookie makes it possible to link your search behavior to our webshop in the form of advertisements or (articles of) our website.

Facebook (social media Cookie): This cookie makes it possible to 'like' our Facebook page. This button works through a code that comes from Facebook.

AdRoll (tracking cookie): AdRoll is a remarketing company and our website has an AdRoll tracking pixel to perform this remarketing.

Criteo (tracking marketing cookie): Criteo is a form of display advertising. This cookie ensures that when you have viewed a product from our website, you may encounter that same product in advertisements.

Cookies from third parties: In the case that software solutions from third parties use cookies, this is stated in this privacy statement. Usually cookies can be managed, edited and deleted via your browser. More information about switching on and off and removing cookies can be found in the instructions and / or using the help function of your browser.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details Berkeyexpert.co.uk

Postal address:
Jutfaseweg 38
Utrecht 3522 HD
(the Netherlands)
Telephone number: (030) 207-4022
E-mail: info@berkeyexpert.com
Contact person: Rik Roorda



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